Privacy Policy – Optimal Clinic USA
Last Updated: October 2025
At Optimal Clinic USA, your privacy matters. This policy explains how we collect, use, store, and share your personal information when you use our website and services and outlines your rights under California privacy laws. We provide virtual health services, including TRT, HRT, erectile dysfunction treatment, peptide therapy, hair loss therapy, and medical weight loss, to adults in California. We do not offer in-person care. By using our services or submitting your information, you agree to this policy.
We collect only the information necessary to provide care and support. This may include your name, email, phone number, date of birth, address, medical history, health goals, photo ID, and payment details, along with usage information such as IP address, browser type, pages visited, clicks, and time spent on our site. We also use cookies and tracking tools to remember your preferences and improve your experience.
Your information is used to manage your account, connect you with licensed California providers, review your medical history, schedule and conduct virtual consultations, send reminders or instructions, process payments securely, ship prescriptions, and provide updates, health tips, or offers. We do not sell your information or use it for unrelated advertising.
We share your information only when necessary and with trusted parties. This may include medical providers, labs, pharmacies, payment processors, and HIPAA-compliant service providers. Regulatory authorities may also access your information if required by law. We may share non-identifiable, aggregated data to improve our services or marketing, but it cannot be used to identify you.
California residents have specific rights under CCPA and CPRA. You can request to know what data we collect and why, request a copy of your personal information, ask us to delete your information, limit the use of sensitive data, or opt out of data sharing. You can make requests by emailing [insert email], and we will respond within 45 days.
We follow strict security measures to protect your data, including encryption, access limits, and system monitoring. We never store full credit card numbers on our servers. While we take precautions, no system is completely secure. In the unlikely event of a breach, we will notify you according to California law.
Our services are not intended for children under 18, and we do not knowingly collect information from minors. If such data is discovered, we delete it immediately. We retain your information only as long as necessary to provide services, meet legal requirements, or resolve disputes. You can request deletion at any time.
Our website may include links to third-party services, such as labs, pharmacies, or applications. We are not responsible for the privacy practices of these third parties, and using these services is at your own risk. Always review their privacy policies before submitting your information.
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our services implies you accept any changes. If you have questions about this policy or how we handle your data, please contact us at [email protected].